At Arokya Hospital, we respect your privacy and are committed to protecting your personal, medical, and other information that you provide to us through our website, hospital services, appointment forms, enquiry forms, and other interactions.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website and healthcare services.

For the purposes of this Privacy Policy, “We,” “Us,” “Our,” or “Arokya Hospital” refers to Arokya Hospital. “You” or “Your” refers to patients, visitors, caregivers, website users, and other individuals who provide information to us.

1. Scope and Applicability

This Privacy Policy applies to personal information collected when you:

• Visit or use the Arokya Hospital website.
• Submit an appointment or enquiry form.
• Contact us through phone, email, WhatsApp, or other communication channels.
• Visit or receive services at our hospital.
• Provide information during registration, consultation, diagnosis, treatment, billing, or other healthcare processes.
• Submit feedback, reviews, or other information to us.

This policy applies to information collected through both online and offline interactions, where applicable.

2. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

• Name
• Age or date of birth
• Gender
• Mobile number
• Email address
• Address or location details
• Emergency contact information

Health Information

When required for providing healthcare services, we may collect:

• Medical history
• Symptoms and health-related information
• Diagnostic reports
• Prescriptions
• Treatment information
• Consultation details
• Other information voluntarily provided by you for healthcare purposes

Billing and Payment Information

Where applicable, we may collect:

• Billing details
• Insurance information
• Payment-related information
• Transaction details

Website and Technical Information

When you use our website, certain technical information may be automatically collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Cookies and similar technologies

3. How We Use Your Information

We may use the information collected from you for purposes including:

• Providing healthcare and medical services.
• Processing appointments and enquiries.
• Managing patient registration and hospital records.
• Communicating appointment confirmations, reminders, and updates.
• Responding to your questions and requests.
• Processing billing, payments, and insurance-related requirements.
• Maintaining and improving our healthcare services.
• Improving website functionality and user experience.
• Complying with applicable legal, regulatory, and statutory requirements.
• Conducting internal administration, analysis, and service improvement.
• Sending healthcare-related information and, where permitted, promotional communications.

We will use your information only for legitimate purposes and in accordance with applicable laws.

4. Consent

By submitting your personal information through our website, forms, or other communication channels, you acknowledge that you have provided the information voluntarily and consent to its collection and use for the purposes described in this Privacy Policy.

Where required by applicable law, we will obtain appropriate consent before processing your personal information.

You may contact us to withdraw your consent, subject to legal, medical, regulatory, or contractual requirements.

5. Sharing of Information

Arokya Hospital does not sell or rent your personal information.

Your information may be shared where reasonably necessary with:

• Doctors and healthcare professionals involved in your care.
• Laboratories, diagnostic centres, pharmacies, or other healthcare service providers where required for treatment.
• Insurance companies or third-party administrators for insurance-related processes.
• Technology and service providers supporting our website or hospital operations.
• Government authorities, courts, regulators, or law-enforcement agencies where required by applicable law.
• Other authorized persons or organizations where you have provided appropriate consent.

Where third parties process information on our behalf, we take reasonable steps to ensure appropriate confidentiality and security measures are maintained.

6. Protection and Security of Your Information

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and the systems involved, security measures may include:

• Access controls.
• Secure storage systems.
• Data protection and encryption measures where appropriate.
• Authorized personnel access.
• Regular monitoring and security practices.
• Backup and recovery procedures.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember preferences.
• Understand website usage.
• Analyze website performance.
• Improve user experience.
• Support relevant website features.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide healthcare and other requested services.
• Maintain medical and administrative records.
• Fulfil legal, regulatory, accounting, or reporting requirements.
• Resolve disputes and enforce applicable agreements.
• Maintain appropriate business and healthcare records.

When information is no longer required, it may be securely deleted, destroyed, or anonymized in accordance with applicable requirements.

9. Your Rights

Subject to applicable laws and regulations, you may have rights relating to your personal information, including:

• Requesting access to your personal information.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information where legally permissible.
• Withdrawing consent where processing is based on consent.
• Raising concerns regarding the handling of your personal information.

Requests may be subject to verification and applicable legal or regulatory requirements.

10. Children's Privacy

Our services may involve healthcare services for children. Personal information relating to a child should be provided by a parent, legal guardian, or other person authorized to provide such information.

We encourage parents and guardians to ensure that information submitted on behalf of children is accurate and provided for legitimate healthcare purposes.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Arokya Hospital is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Changes to This Privacy Policy

Arokya Hospital may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Arokya Hospital through the contact details provided on our website.

14. Applicable Laws

This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing privacy and protection of personal information in India, as applicable to the services provided by Arokya Hospital.

By using our website or providing your information to Arokya Hospital, you acknowledge that you have read and understood this Privacy Policy.

Last Modified Date: 1 September 2026