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Terms & Conditions

Arokya Multispeciality Hospital

Welcome to the official website of Arokya Hospital. By accessing, browsing, or using this website, you agree to comply with and be bound by these Terms & Conditions. Please read these terms carefully before using our website or any services provided through it.

1. Acceptance of Terms

By accessing and using arokyahospital.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use this website.

Arokya Hospital reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Your continued use of the website after such changes constitutes your acceptance of the revised terms.

2. Use of the Website

This website is intended to provide general information about Arokya Hospital, its departments, doctors, facilities, medical services, health information, appointments, and related services.

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate any applicable law or regulation.
  • Infringe upon the rights of Arokya Hospital or any third party.
  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce viruses, malware, or other harmful material.
  • Interfere with the normal operation of the website.
  • Use website content for unauthorized commercial purposes.

3. Medical Information Disclaimer

The information provided on this website is intended for general educational and informational purposes only.

The information available on the website should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Medical conditions and treatment requirements vary from person to person. You should always consult a qualified healthcare professional regarding your individual medical condition.

Do not delay seeking medical attention or disregard professional medical advice because of information obtained from this website.

In case of a medical emergency, please contact the appropriate emergency medical service or visit the nearest emergency department immediately.

4. Doctor and Healthcare Information

Information about doctors, specialists, departments, treatments, procedures, facilities, and healthcare services displayed on this website is provided for general information.

Doctor availability, consultation schedules, services, and other details may change from time to time.

Arokya Hospital makes reasonable efforts to keep such information updated but does not guarantee that all information will always be complete, current, or error-free.

5. Appointment Booking

The appointment facility available through the website may allow users to submit requests for consultations with doctors or departments.

Submitting an appointment request does not necessarily guarantee an appointment.

Appointments are subject to:

  • Doctor availability.
  • Hospital schedules.
  • Availability of consultation slots.
  • Operational requirements.
  • Confirmation by Arokya Hospital.

Arokya Hospital reserves the right to reschedule or cancel an appointment when necessary. Patients may be contacted using the contact details provided during booking.

Users are responsible for providing accurate and complete information while requesting an appointment.

6. Online Consultation

Where online consultation services are offered, such services are subject to doctor availability and applicable hospital policies.

Online consultation may have limitations compared with an in-person consultation. A doctor may recommend a physical examination, diagnostic tests, emergency treatment, or an in-person hospital visit when considered necessary.

Arokya Hospital does not guarantee that every medical condition can be appropriately assessed or treated through an online consultation.

7. Payments

Where online payment facilities are available, payments may be processed through authorized third-party payment service providers.

Users are responsible for providing accurate payment and billing information.

Arokya Hospital is not responsible for failures, delays, interruptions, or errors caused by third-party payment gateways, banks, card providers, or other external payment systems.

All applicable charges will be communicated to the user before completing a transaction, where reasonably possible.

8. Cancellation and Refund

Cancellation, rescheduling, and refund requests relating to appointments or other paid services will be handled according to the applicable Arokya Hospital policies.

Refund eligibility may depend on:

  • The type of service booked.
  • Cancellation time.
  • Service status.
  • Payment method.
  • Applicable hospital policies.

Where a refund is approved, the refund will generally be processed through the original payment method or as otherwise determined by Arokya Hospital and the applicable payment provider.

9. User-Provided Information

When using website forms, appointment services, contact forms, enquiry forms, or other services, you agree to provide accurate, complete, and current information.

You are responsible for ensuring that the information submitted by you is correct.

Arokya Hospital may use the information submitted through the website to respond to enquiries, manage appointments, provide requested services, and communicate with you in accordance with our Privacy Policy.

10. Privacy

Your use of this website may involve the collection and processing of personal information.

Arokya Hospital handles personal information in accordance with its applicable privacy practices and Privacy Policy.

By using the website and submitting your information, you acknowledge that your information may be processed for legitimate purposes including appointment management, communication, service delivery, and improving our services.

11. Website Content

Arokya Hospital makes reasonable efforts to ensure that the information presented on this website is accurate and useful.

However, we do not guarantee that:

  • The website will always be available.
  • All information will always be accurate or complete.
  • The website will be free from errors.
  • Website content will always be up to date.
  • The website will be free from technical issues or harmful components.

Arokya Hospital may update, modify, remove, or discontinue any part of the website or its content at any time.

12. Intellectual Property Rights

Unless otherwise stated, all content available on this website, including but not limited to:

  • Hospital name and branding.
  • Logos.
  • Text.
  • Images.
  • Graphics.
  • Videos.
  • Page designs.
  • Website layout.
  • Icons.
  • Written materials.

is owned by or licensed to Arokya Hospital and is protected under applicable intellectual property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, sell, transmit, or commercially exploit website content without prior written permission from Arokya Hospital.

13. Third-Party Websites and Services

This website may contain links to third-party websites, applications, payment services, or other external resources.

These links may be provided for convenience or informational purposes.

Arokya Hospital does not necessarily control or endorse third-party websites and is not responsible for their content, availability, privacy practices, security, or terms of use.

Users are advised to review the terms and privacy policies of third-party websites before using them.

14. Communications

By submitting your contact information through this website, you may receive communications from Arokya Hospital relating to your enquiries, appointments, services, or other relevant hospital communications.

Depending on the services you use and the communication preferences available, communications may be sent through phone calls, SMS, email, WhatsApp, or other available communication channels.

You should ensure that the contact information provided by you is accurate.

15. Prohibited Activities

Users must not use the website to:

  • Submit false or misleading information.
  • Attempt unauthorized access to website systems.
  • Introduce malicious code or harmful software.
  • Disrupt website functionality.
  • Scrape or systematically collect website content without permission.
  • Copy or reproduce protected content without authorization.
  • Use the website for unlawful or fraudulent activities.
  • Impersonate another individual or organization.

Arokya Hospital reserves the right to restrict or terminate access to the website where misuse is identified.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Arokya Hospital shall not be liable for losses or damages arising from:

  • Reliance on general information available on the website.
  • Website interruptions or temporary unavailability.
  • Technical errors or failures.
  • Third-party websites or services.
  • Internet connectivity problems.
  • Unauthorized access caused by circumstances beyond reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

You agree to indemnify and hold harmless Arokya Hospital, its employees, doctors, representatives, affiliates, and service providers from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or misuse of website services.

18. Changes to the Website

Arokya Hospital may modify, suspend, discontinue, or restrict access to any portion of the website or its services at any time without prior notice.

We may also update website content, service information, doctor information, pricing, appointment availability, and other details when necessary.

19. Force Majeure

Arokya Hospital shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, government restrictions, strikes, technical failures, internet disruptions, power failures, or other unforeseen events.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of this website or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Arokya Hospital.

21. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.

22. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact Arokya Hospital through the contact details provided on our website.

Arokya Hospital

Website: arokyahospital.in

For appointment-related queries, please use the contact information available on the official Arokya Hospital website.

23. Acceptance

By continuing to access or use arokyahospital.in, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

Last Modified Date: 1 September 2026